Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.


Related Skills:

  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Critical Thinking

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Other Career Titles:

Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

Video Source: CareerOnestop.org

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