Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Related Skills:
- Active Listening
- Speaking
- Service Orientation
- Social Perceptiveness
- Critical Thinking
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Other Career Titles:
411 Directory Assistance Operator, Directory Assistance Operator, Information Specialist, Live Source Operator, Long Distance Operator (LD Operator), Telecommunications Operator, Telephone Operator, Toll Operator
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